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Central Apartment Hotels FAQs

Browse the Central Apartment Hotels frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

10:00am Check-Out, 2:00pm Check-In

Q: Do you require a security bond upon check-in?

Your Credit Card will be required upon Check-In.

Q: Is after hours check-in available?

Yes, we suggest you advise at the time of booking your estimated arrival time. If it is after hours, reception will put your room key in a night safe for your collection. Our night service will advise your code to access the safe to retrieve your room keys.

Q: Can I have a late check-out?

A late check-out is on request only, we suggest if you require a late check-out after 12pm you book the following evening.

Q: When do I have to pay a deposit?

No deposit is required if a valid credit card is presented. Full payment is taken on the day of arrival unless account is pre-paid.

Q: Can I depart before reception opens?

Yes you can, however please ensure your account has been settled prior to departure.

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Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Yes, WiFi is available at all locations. Please see below: 

Central Cosmo Apartments  offers complimentary WiFi up to 200mb per day. (If you require more, there is a charge).

Central Dockside Apartments  offers unlimited WiFi for one device. (If you require more, there is a charge).

Q: Is there car parking available?

Yes, each hotel offers secure undercover parking. 

Q: Is all linen provided?

Yes, all linen including towels is provided.

Q: How often are the rooms serviced?

Servicing varies between hotels, please check booking confirmation and/or with reception.

For Cosmo: Please note that daily servicing is not provided for weekend bookings and for stays of 2, 5 and 7 nights. A daily service can be requested in advance before 13:00, for a charge starting at  AUD $32.

For Dockside: Please note this is a non serviced hotel. A service can be arranged for an additional fee, please contact reception for further details

Q: Do I have to do my own washing and make the bed?

If you receive a service daily your bed will be made. Each hotel offers laundry facilities, therefore no guest washing is undertaken by the hotel.

We do offer a drycleaning service. Please contact hotel reception for further details.

Q: Is the pool heated?

Although Dockside and Hillcrest feature outdoor swimming pools, none of our hotels offer heated pools. 

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Location FAQ's

General information about our location.

Q: How close is Suncorp Stadium & The Gabba?

COMSO: Suncorp Stadium - 10min walk; Milton City Cat Ferry Terminal - 2min walk; CBD - 6min ferry; Southbank - 10min ferry; Restaurants - on your doorstep.

DOCKSIDE: CBD - 6min by car; Convention Centre - 16min ferry; The Gabba - 6 min drive; Southbank - 10min ferry; Eagle Street - 6min ferry.

HILLCREST: The Gabba - 12min walk; The Mater / Lady Cilento Children's Hospital - 3/5min walk; Convention Centre - 6min drive; CBD - 6min drive; Southbank - 12min walk; Restaurants - 12 min walk.

Q: Are there shops or restaurants nearby?

All three of our properties are within close proximity of a variety of restaurants and shopping precincts, with each hotel just minutes away from the CBD via public transport.

Q: Is there public transport nearby?

Yes, each hotel has ferry or bus within close proximity.

Q: What local attractions are in the area?

CBD, South Bank, Fortitude Valley, GOMA, Museums, Suncorp Stadium & The GABBA just to name a few.

Q: How far away is the race track?

Both Doomben and Eagle Farm Raceway are accessible by the City Cat Ferry or local Taxi.

Q: Where can I buy groceries locally?

Please see reception at each hotel for local supermarket information.

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