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Terms & Conditions

Internet Booking Terms & Conditions

** Please read these terms and conditions carefully as these conditions incorporate the basis on which internet bookings for Central  Apartment Hotels properties are accepted **

How to Book / Quotes and Reservations
• Bookings can be made over the internet at www.centralapartmenthotels.com.au or our various individual property websites.
• Reservations are subject to availability and actual pricing at the time of booking.

Deposit
• No deposit is required. Your credit card details will be required to confirm and hold your booking. Making a booking will indicate acceptance of these booking conditions. **Please note that your Credit Card details are taken as a guarantee of your reservation, with your accommodation total taken the morning of your arrival.
• For third party credit card payments, please note this in your SPECIAL REQUIREMENTS SECTION on the booking form. On receipt of your reservation, a third party credit card authorisation will be sent for your signature.

Final Payment
• Final payment will be charged by the property on the morning of your arrival, unless advised otherwise to you via email or telephone by the property.
• Prices listed include GST, where applicable. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation.
• In some cases credit card merchant fees will be payable.

Cancellations
• Please note a one night cancellation fee is applicable for any reservation that is cancelled within 48 hours of arrival. More than 48 hours prior to check-in, no charge will be made.
• No shows and cancellations on day of arrival will be subject to a 100% cancellation fee at the discretion of the property management.

Amendments to Date or Property
• Up to 48 hours prior to check in - $20 amendment fee (subject to availability).
• Within 48 hours prior to check-in - amendments not accepted.

Rates and Changes
• Rates shown are current but may be changed at any time. Prices listed are in currency of country of origin and include GST where applicable.

Check-in and Check-out
• Standard check-in is 2pm and standard check-out is 10am.
• For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge.
• Late check out up to 12 noon is at the discretion of the manager and must be requested the night before check out. Late check out after 12 noon will incur the following additional charges applied to your hotel account:
o 12 noon to 2pm – 50% of standard Rack rate
o After 2pm the full daily rate applies

Security Deposits and Photo I.D. required on check-in
• All guests are required to provide a credit card imprint on arrival to cover any miscellaneous charges. Where a credit card is not available a $100.00 cash deposit will be required. In addition, an acceptable form of photographic identification will need to be produced at the property prior to check-in.

Room Allocation
• In the unlikely event of a situation whereby Central Apartment Hotels cannot provide accommodation as previously confirmed, for whatever reason, Central Apartment Hotels will undertake to relocate clients into an alternative apartment of equal or better standard at no expense to the client. Should there not be an apartment of equal or better standard in the vicinity of the original booking, it may be required to provide clients with an apartment of a lesser standard. If this is the case, any reduction in costs will be refunded to the client.
• The alternatives offered are at Central Apartment Hotels discretion. Should the client wish to choose a property of a standard other than that offered under this condition, then the client will be required to pay any difference in price between the Central Apartment Hotels recommended property and their own choice of property.

Accommodation
• Whilst care is taken to ensure that the description of facilities and services of Central Apartment Hotels is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this with the property, prior to booking. Central Apartment Hotels cannot be held liable for omissions or errors, whether temporary or permanent of a property's facilities and services.
• Property room photos may not be specific to actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types.

Special Requests
• Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.
Maps and Images
• Map images are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured in this website have been supplied by tourism authorities.

Not Included in Accommodation rates
• Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service.
• Meals and transport are not included in the rates however some properties do have these as part of the package, please visit the website or contact the relevant property for more information.

Booking Arrangements
• The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

Documentation
• Travel documents will be available to view and print off the website or will be forwarded by email on receipt of deposit.

Under 18's
• All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.

Package Prices / Per Night Prices
• Per night prices are to be used as an indicator only and not as an extra night rate.

Responsibility
• Central Apartment Hotels can sometimes include third party products in special packages. As an agent on behalf of this product or service the Central Apartment Hotels shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.
• Central Apartment Hotels both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements.
• Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.
• Every effort is made to ensure that information displayed on this website is correct. Information and rates and Central Apartment Hotels websites are subject to change without notice.
• Central Apartment Hotels only accepts instructions on the above terms.